Code of Practice

QNet is a member of the following industry bodies:

Association of Communication Services Providers

The ACSP promotes the value of competition in communications services.

Fixed Service Providers Association

The FSPA is a representative body, recognised by Ofcom, for service providers and resellers of fixed telephony services.

Federation of Communication Services

Ofcom requires every public communications provider in the UK to provide its customers with an approved Code of Practice. QNet has successfully implemented the following Codes of Practice approved by Ofcom:

  • FCS Consumer Code of Practice
  • FCS Sales and Marketing Code of Practice
  • FCS Code of Practice on Complaint handling and Dispute resolution

QNet’s Code of Practice (including our basic code of practice for small business customers and our Code of Practice for Premium Rate Services and NTS calls). Copies are available. Qnet Sales and Marketing Code of Practice Copies are available.

QNet’s Code of Practice on Complaint handling and dispute resolution.

We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

Our Code of Practice on Complaint Handling and Dispute Resolution explains how customers can complain. The code also provides information on how we deal with complaints and your right to take unresolved complaints to Alternative Dispute Resolution. You can download a copy of our complaints code (see Legal section of website). Alternatively, copies are available free of charge and on request from our Customer Development Team.