FAQ’s

I’d like to resell your products – can I become a channel partner?

We have a carefully selected number of channel partners and are always happy to discuss a potential relationship with your business. Check out our information on how to become a QNet Partner, Agent or Introducer or email us at info@qnet.ltd and we’ll have a chat.


My business is moving office – can I take my number with me?

Yes you can, and we can organize it all for you! Email us at info@qnet.ltd and we can sort it out for you.


Can you help with residential numbers and lines?

No, unfortunately we are a business-only company and cannot help with any residential lines and numbers.


Can I transfer my existing business number to QNet?

Yes you can. Transferring your business number to us is quick, easy and cost-effective as we can save you money, provide more call handling features and better customer service. Email us at info@qnet.ltd


Is my telephone service currently with QNet?

Email us at info@qnet.ltd and have your number handy and we can check for you.


Where can I see a breakdown of the services I have with you?

If you are still currently receiving a paper bill, a breakdown of your fixed charges is given to you on page [X] of your invoice which is on the reverse of your main bill page. If you are viewing your bills online, all the details will be on your billing page.


How do I set up an additional line for my business?

Email us at info@qnet.ltd and speak to your Key Account Manager who will be happy to discuss costs and timescales with you.


What’s happening with my order?

Please email us at info@qnet.ltd and we will happily update you.


What is the telephone number I need to call for an update of an order?

We currently don’t have a public telephone number but you can email us at info@qnet.ltd and we will get back to as soon as possible.


Why do you not send me my itemized bill?

We are a carbon neutral company and are trying to cut down on our paper with the help of our customers. Paperless billing is more environmentally friendly and it’s now even easier for you to find by clicking on My Bills at the top of all our web pages. You can then log in and access all your billing details. If you prefer your itemized bill to be sent by email, please send us an email to info@qnet.ltd and we’ll set this up for you. If you still require a paper copy, there will be a small admin charge of £1.50 each bill for this service.


I’ve forgotten my login details to view my bill – how do I log in?

Please email our service desk at info@qnet.ltd and your Key Account Manager will be able to help you.


Who do I contact out of hours if I have a problem with my telephone services?

For out of hours issues, please email our service desk at info@qnet.ltd.


How do I report a fault?

Please email our service desk at info@qnet.ltd and let us know which service you have a fault with and we’ll help you as quickly as we can.

I have an appointment booked with an engineer to attend my site. What time can expect them to arrive?

If you have a morning appointment, the engineer will arrive between 08:00 – 13:00. If you have an afternoon appointment the engineer will arrive between 13:00 – 18:00. Make sure you have supplied us with your contact number and please ensure that someone is on site during the designated time frame.



If your question has not been answered here, please contact us and we will be happy to assist you.